gogojili Privacy Policy

When you register for a gogojili account, we collect the personal details you provide directly, including your full name, date of birth, email address, and mobile number. We also collect identity verification documents where required under Philippine anti-money laundering regulations, such as a government-issued ID. During your use of the platform, we automatically gather technical data including your device type, browser version, IP address, and session timestamps to ensure the platform functions correctly and securely. Payment-related information such as your preferred payment method and transaction history is recorded to process deposits and withdrawals in Philippine pesos and to comply with financial reporting obligations. We may also collect behavioural data such as pages visited, games played, and betting patterns to improve the platform experience and to fulfil our responsible gaming obligations. All data collection is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account verification and regulatory compliance. If you contact our support team, the content of those communications may also be retained to help resolve your query and improve our service quality.

The personal information we collect is used primarily to create and manage your account, process your transactions, and deliver the sports betting and slot game services available on the gogojili platform. We use your contact details to send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the service and cannot be opted out of while your account remains active. Your identity and payment data are used to comply with Philippine regulatory requirements, including age verification, anti-money laundering checks, and responsible gaming monitoring. We may use aggregated, anonymised behavioural data to analyse platform performance, identify popular game categories, and make improvements to the overall user experience for Filipino players. Where you have given explicit consent, we may use your contact details to send you promotional communications about new features, offers, or platform updates — you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond the purposes listed here will only occur with your prior consent or where required by applicable Philippine law.

gogojili does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where Philippine law or a valid legal order requires us to disclose personal information to a government authority or regulatory body, we will comply with that obligation and, where legally permitted, will notify you of such a disclosure. If gogojili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may share anonymised, aggregated data with analytics partners to understand broad usage trends, but this data cannot be used to identify any individual player. Any third-party game providers whose titles appear on the platform operate under their own data practices for game-level interactions, and we recommend reviewing their policies where relevant. We will never share your data with any entity outside the Philippines without ensuring that adequate data protection standards are in place as required under the Data Privacy Act of 2012.

We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. Account activity logs and session data are retained for a shorter period sufficient to support security investigations, dispute resolution, and platform improvement activities. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or where data is needed to resolve an outstanding dispute or enforce our Terms and Conditions. Marketing consent records are retained for as long as necessary to demonstrate compliance with your preferences and applicable regulations. Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. You may contact us at [email protected] to enquire about the specific retention period applicable to your account data.

gogojili implements industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure transport layer protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations and regular security training. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant Philippine authorities and affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password and enabling any additional verification options available in your account settings. If you suspect any unauthorised activity on your account, please contact us immediately at [email protected] so we can take prompt action to protect your data.

As a data subject under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to the personal data we hold about you at any time, and we will provide a copy within a reasonable period subject to identity verification. You have the right to request correction of any inaccurate or incomplete personal information associated with your account, and we will update our records promptly upon receiving a valid request. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please send a written request to [email protected] with your registered account details and a clear description of your request, and we will respond within the timeframe required by applicable Philippine law.

The gogojili platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform functionality such as maintaining your login session, remembering your language preferences, and processing secure transactions — these cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how Filipino players navigate the platform, which pages are most visited, and where users encounter difficulties, allowing us to make targeted improvements. Performance cookies help us monitor platform speed and stability so we can address technical issues quickly. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies. Please note that disabling non-essential cookies will not affect your access to the core betting and gaming features of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the gogojili platform.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via a notice on the platform or through the contact details associated with their account. Your continued use of the gogojili platform after any changes have been published constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If a proposed change significantly affects your rights or the way we use your data, we will seek your consent where required by law before implementing that change. Previous versions of this policy are available upon request by contacting [email protected]. We are committed to maintaining transparency about our data practices and will always aim to give you adequate notice before any significant changes take effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gogojili handles your personal data, please reach out to our support team at [email protected]. When submitting a privacy-related enquiry, please include your registered account details and a clear description of your request so we can respond efficiently and accurately. For questions about responsible gaming or account management, you may also find helpful guidance in our FAQ section. We aim to acknowledge all privacy enquiries within two business days and to provide a full response within the timeframe required by the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country. We take all privacy concerns seriously and are committed to resolving any issues in a fair, transparent, and timely manner. Your trust is important to us, and we will always work to ensure that your personal information is handled with the care and respect it deserves.